Privacy and Cookie Policy

Ten2Two Privacy Policy (updated May 2018)

At Ten2Two we are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else we think it’s important for you to know.

Ten2Two (the Company) is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller.

You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with the terms of the following statement.

  1. Collection and use of personal data

1.1  Purpose of processing and legal basis

The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. This includes for example, contacting you about job opportunities, assessing your suitability for those opportunities, updating our databases, putting you forward for job opportunities, arranging payments to you and developing and managing our services and relationship with you and our clients.

In some cases we may be required to use your data for the purpose of investigating, reporting and detecting crime and also to comply with laws that apply to us. We may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards.

The legal bases we rely upon to offer these services to you are:

  • Your consent
  • Where we have a legitimate interest
  • To comply with a legal obligation that we have
  • To fulfil a contractual obligation that we have with you

1.2  Legitimate interest

This is where the Company has a legitimate reason to process your data provided it is reasonable and does not go against what you would reasonably expect from us.  Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:

  • Managing our database and keeping your work-seeker records up to date;
  • Contacting you to seek your consent where we need it;
  • Providing work-finding services to you, including sending your information to clients where you have demonstrated an interest in doing a particular role;
  • Contacting you with information about similar products or services you have used from us recently.

1.3  Recipient/s of data

The Company may process your personal data and/or sensitive personal data with the following categories of recipients:

  • Clients that we introduce or supply individuals to.
  • Candidates’ former or prospective new employers to obtain or provide references to.
  • Payroll service providers who manage payroll on our behalf
  • Some public information sources and third party organisations to carry out suitability checks on work-seekers
  • Other recruitment agencies in the supply chain
  • IT and CRM providers contracted by Ten2Two
  • Government, law enforcement agencies and other regulators
  • Any of Ten2Two group companies or companies Trading As Ten2Two; and
  • Any other organisations you ask us to share your data with.

1.4  Statutory/contractual requirement

Your personal data is required by law and/or a contractual requirement (e.g. our client may require this personal data), and/or a requirement necessary to enter into a contract.  Recruitment businesses must collect certain personal data to meet statutory obligations, such as the Conduct of Employment Agencies and Employment Businesses Regulations 2003 – for example, they have to check identity, right to work, suitability for the role, qualifications and experience

You are obliged to provide the personal data and if you do not the consequences of failure to provide the data are that we may not be able to introduce or supply a work seeker to a client.

  1. Overseas Transfers

The Company will not transfer the information you provide to us to countries outside the European Economic Area (‘EEA’) for the purposes of providing you with work-finding services. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.

  1. Data retention

The Company will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

Where the Company has obtained your consent to process your personal and sensitive personal data we will do so in line with our retention policy. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal data and sensitive personal data.

  1. Your Rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time.

Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting your local Ten2Two office which can be found at www.ten2two.org or calling 01442 503727.

There may be circumstances where the Company will still need to process your data for legal or official reasons. We will inform you if this is the case. Where this is the case, we will restrict the data to only what is necessary for the purpose of meeting those specific reasons.

If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.

You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.

  1. Automated decision-making

The company sometimes uses automated decision-making, including profiling, to target job vacancies to appropriate individuals.  This involves considering geographic proximity to the role in question along with key skills searching from CV’s.  The aim is to present as broad a selection of roles to candidates as possible.

  1. Complaints or queries

We are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. However, if you wish to complain about this privacy policy or any of the procedures set out in it please contact: Deborah O’Sullivan on 01442 503727 or deborah@ten2two.org and we will do our very best to resolve any issues.

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.

Ten2Two Cookie Policy (updated May 2018)

We use cookies to improve the user’s experience of the website and to gather information about the use of the site. No personal information is being collected.

What’s a cookie?

A cookie is a small text file received and stored by your browser. Information in the cookie makes it possible for a website to recognise a specific browser installation and thus to send individualised information to this installation.

A cookie can contain text, numbers, dates etc. but it does not hold any personal information. A cookie is not a program and it cannot contain virus.

How to avoid cookies

If you do not wish to receive cookies, you can setup your browser so as to block all cookies, delete existing cookies from your computer’s hard disk drive or issue a warning before any new cookie is downloaded. Please consult your web browsers help function for instructions on how to do this.

What’s the lifetime of a cookie?

A cookie’s lifetime varies depending on the purpose for which they have been created. Some cookies disappear as soon as the browser is being shut down (temporary cookies) while others can live on for several months (permanent cookies). Many providers specify a 12 or 24 months lifetime on advertisement, statistics and contents related cookies.

Cookies with a specified lifetime will have a new expiration date set each time the site to which a cookie is related is revisited.

You can always force immediate deletion of the cookies on your computer. Please consult the web browsers help function for instructions on how to do this.

Cookies used on our website

We make a distinction between cookies sent by our website, (first party cookies) and those sent by the web-site of one of our partners, e.g. Google Analytics (third party cookies). In most browsers it is possible to define settings that control the acceptance of cookies on the computer.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org , which contains comprehensive information on how to do this on a wide variety of desktop browsers.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Provider Type Expiry
Statistics:

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
_ceg.s Ten2Two.org HTTP 3 months
_ceg.u ten2two.org HTTP 3 months
_ceir ten2two.org HTTP 5 years
_ga Ten2two.org HTTP 2 years
_gat Ten2two.org HTTP Session
_gid Ten2two.org HTTP Session
_gd# Ten2two.org HTTP Session
s gtrk.s3.amazon.aws.com Pixel Session
Trk.cetrk.com/s S3.amazon.aws.com Pixel Session
u gtrk.s3.amazon.aws.com
Marketing:

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Collect Google-analytics.com Pixel Session
r/collect Doubleclick.net Pixel Session

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

  1. Google Analytics

Google Analytics uses cookies to gather statistics about our website, e.g. the number of visits, the number of clicks, time spent on the website etc. Google Analytics deposits the following third party cookies at our website:

– utma cookie

This is a permanent cookie use to track the number of visits to the website, date first visited and date last visited. The cookie does not make user identification possible.

– utmb and utmc cookies

These are temporary cookies. These two cookies form a pair, which is used to calculate time spent on the website. _utmb expires when a session ends, while _utmc lives on for 30 minutes after the session has ended. A cookie has no information about when you actually leave a website or shuts down the web browser. Therefore, it waits 30 minutes to see if further pages are being shown before declaring a session ended.

– utmz cookie

This cookie typically lives for 12 hours. The cookie tracks the origin of the visitor, e.g. which search engine was used and what search criteria was used.

  1. Twitter

Twitter cookies are introduced by the Twitter follow button. For more information visit http://twitter.com/privacy

  1. LinkedIn

LinkedIn cookies are introduced by the Linkedin follow button: __qca, bcookie, X-LI-IDC, visit, NSC_MC_WT_FU_IUUQ. They are used to track which pages the user visits to collect them. For more information visit http://www.linkedin.com/static?key=privacy_policy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.